From Our 2020 Cohort
Jo Ucukalo
Jo Ucukalo
A natural problem solver, Jo Ucukalo began her career as a civil engineer. Jo soon realised that while she can solve physical problems like connecting a bridge to land and cutting a tunnel under the road, solving human problems is her ultimate passion.

To hone her people skills she took to the skies. Literally. Jo switched paths to become a flight attendant! Between managing flight delays and disgruntled customers asking about sold-out snacks, Jo developed a wealth of knowledge about what makes humans tick. With that, she decided to make customer service her business.

Growing up in a single-parent household where there was enough for bills but not much else, Jo quickly came to understand the real value of money: Freedom. She saw her mother encumbered by bills. If raising four daughters solo wasn’t hard enough, she was also an immigrant who could only speak broken English. Jo could tell from a young age that her mother wasn’t being given a fair go when dealing with providers. She was being robbed of her freedom.

Through Handle My Complaint, Jo has spent the last decade helping people who are being ripped off and treated unfairly. She has a laser-focus on reaching fair and reasonable resolutions, without the argy-bargy and aggression. Jo has a valuable rule of thumb:

A whinge is when you air a grievance; a complaint is when you want a result.

And you certainly wouldn’t achieve, or get anywhere near, Handle My Complaint’s 70 per cent complaint resolution rate if you just whinged all day.

Whether it’s an oversight by your home loan lender that’s cost you tens of thousands of dollars, or sky-high power bills month after month, Handle My Complaint has got you. Sticky situations are our specialty.
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